If you have complaints, issues, or enquiries about the Student Loan initiative, follow these steps to create a support ticket

The Student Loan initiative is a program established by the Federal Government of Nigeria to break finacial barriers in higher education

Create a Support Ticket for NELFund

If you have complaints, issues, or enquiries about the Student Loan initiative, follow these steps to create a support ticket:

1. Provide Your Details:

    - Name (e.g. John Smith)

    - Email (e.g. john@gmail.com)

    - Phone number (e.g. 08011223344)

2. Select a Category and Subcategory:

    - Choose a category that best describes your issue (e.g. General Enquiry, Technical Issue, Loan Application)

    - Select a subcategory that further describes your issue (e.g. Loan Eligibility, Loan Repayment)

3. Add a Subject and Message Body:

    - Subject (e.g. General Enquiry)

    - Message body (briefly describe your issue or enquiry)

4. Attach a File (Optional):

    - You can attach a file to support your ticket (e.g. jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx)

    - Maximum file size: 5MB

5. Create a Ticket Anonymously (Optional):

    - If you want to create a ticket anonymously, click on the link provided

6. Submit Your Ticket:

    - Click the "Create a support ticket" button to submit your ticket

Already Have Tickets?

If you have already created tickets, you can view them by:

1. Provide Your Email:

    - Enter your email address (e.g. john@gmail.com)

2. View Your Tickets:

    - The system will list out your tickets

Note: Make sure to provide accurate and detailed information to help the support team effectively address your issue.